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Privacy Policy

Effective Date: September 1, 2024

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address (for account management and communication)
• Account credentials (securely hashed passwords)
• Account preferences and settings

1.2 Usage Data

To provide and improve our service, we collect:

• Conversation timestamps and frequency
• Token usage and purchase history
• App performance and error reports
• Device information (model, OS version, app version)

1.3 Conversation Data

To generate AI responses, we process:

• Voice input (converted to text for processing)
• Text messages you send to the AI
• Context from recent conversations (for continuity)

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Generate AI responses to your conversations
• Maintain conversation context and memory
• Process voice input and generate speech output
• Manage your account and token balance
• Process payments and maintain purchase records

2.2 Service Improvement

We analyze aggregated, anonymized data to:

• Improve AI response quality and accuracy
• Enhance app performance and user experience
• Develop new features and capabilities
• Monitor and prevent misuse

3. AI Processing and Third-Party Services

3.1 AI Processing

Your conversations are processed through:

• Advanced language processing systems for text generation
• Speech recognition services for voice input
• Text-to-speech services for voice output
• Content filtering systems for safety

3.2 Data Protection in AI Processing

We implement the following protections:

• No permanent storage of conversation content by AI providers
• Encrypted transmission of all data to processing services
• Regular deletion of temporary processing data
• Contractual privacy protections with service providers

4. Data Storage and Security

4.1 Data Storage

Your data is stored using:

• Encrypted cloud databases with enterprise-grade security
• Secure authentication and access controls
• Regular security audits and monitoring
• Geographically distributed backup systems

4.2 Data Retention

• Account Data: Retained while your account is active
• Conversation History: Limited storage for context (automatically deleted after 30 days)
• Usage Logs: Retained for 90 days for service improvement
• Payment Records: Retained as required by law (typically 7 years)

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

5.1 Service Providers

We share necessary data with:

• AI processing services (for generating responses)
• Payment processors (for handling transactions)
• Cloud hosting providers (for app functionality)
• Analytics services (aggregated, anonymized data only)

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

6. Your Rights and Controls

6.1 Access and Control

You have the right to:

• Access your personal data we've collected
• Update or correct your account information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications

6.2 Data Deletion

You can request deletion of your data by:

• Deleting your account through the app settings
• Contacting us at luminesoftware@gmail.com

Note: Some data may be retained as required by law or for legitimate business purposes.

7. Children's Privacy

Zero App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

8. International Data Transfers

Your data may be processed and stored in countries other than your own to provide our global services. We ensure appropriate safeguards are in place to protect your data during international transfers.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or via email. Your continued use of Zero App constitutes acceptance of the updated policy.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to rectification, and the right to lodge a complaint with your supervisory authority.

12. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Lumine Software LLC
Email: luminesoftware@gmail.com
Subject Line: "Zero App Privacy"

Last Updated: September 1, 2024